principles of quality management

Lean Learning – Quality Management Principles

Welcome to the Lean Learning Series on Quality Management Principles

The Lean Learning Series is a series of sampled notes from my course content on a learning journey to a University of Limerick Masters in Quality Management (Lean Innovation)


Underlying the success of Six Sigma are simple but vital quality management principles, lets take a high level look at these principles.

Principle 1: Customer Focus

Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements, and strive to exceed customer expectations

Principle 2: Leadership

Leaders establish unity of purpose and direction of the organisation.  They should create and maintain the internal environment in which people can become fully involved in achieving the organisations objectives.

Principle 3: Involvement of People

People at all levels are the essence of an organisation, and their full involvement enables their abilities to be used for the organisations benefit.

Principle 4: Process Approach

A desired result is achieved more efficiently when activities and related resources are managed as a process.

Principle 5: System Approach to Management

Identifying, understanding, and managing interrelated processes as a system contributes to the organisations effectiveness and efficiency in achieving its objectives.

Principle 6: Continual Improvement

Continual improvement of the organisations overall performance should be a permanent objective of the organisation.

Principle 7: Factual Approach to Decision Making

Effective decisions are based on the analysis of data and information.

Principle 8: Mutually Beneficial Supplier Relationships

An organisation and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.

Source: Evans, J.R., Lindsay, W.M. (2015) An Introduction to Six Sigma & Process Improvement, Second edition. ed, Cengage Learning: Australia.

If you would like to read more in the Lean Learning Series please read

Lean Learning Six Sigma



(as at 18th May 2018)

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More About …

Brendon McLoughlin

Brendon McLoughlin is a Technical Project Manager and Lean Black Belt Innovator. Brendon has extensive design and development experience across technology based businesses, product manufacturing and service provider industries, social and not-for-profit organisations.

Brendon has over 20 years of experience within start-ups, SME’s and global enterprises. Brendon continues to build a reputation as a creative lean thinker, innovator, researcher, blogger and evangelist. Brendon’s chosen area of research focuses on 'Rural Innovation' and Capacity, Capability and Competency building and cultivating creative core cultures in small high performance teams from small organisations to realise greater commercial value and social gain.


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