Voice of the Customer

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I Got Five Years For Agile In Manufacturing

I got 5 years for Agile in Manufacturing

I was reading a LinkedIn post by C Keith Horner in which he ponders the application of the Agile framework in Agile Manufacturing. This post is inspired by pretty much the same inspiration and question that has haunted me for at least the last 5 years as I serve myRead More

Lean Innovating A New Manufacturing Service

Lean Innovating A New Manufacturing Service

After 20 plus years skirting around the edges of manufacturing, I had often had the pleasure of working alongside my team-mates but merely as a 3rd party technical lead, trouble shooter, business analyst and software developer. Until this project, I had never truly experienced the pleasure of being full timeRead More

97.5% have no website performance analytics!

97.5% have no website performance analytics!

In one of my recent posts entitle “How can the Voice of the Customer (VoC) work for micro firms?”, I discussed the importance of harnessing the most effective methods of capturing the voice of the customer as suggested by a user survey conducted by Roger Cooper, a renowned innovation expertRead More

How Can VoC Work For Micro Firms?

How Can VoC Work For Micro Firms?

Reading a post by Kieron Ellis on the ‘Success with 6R’s’ starting me thinking about the best methods to allow ‘Micro Enterprises’ to hear the ‘Voice of the Customer’ (VoC) Kieron spoke about in his post.   Now begins a possible uphill search for the best simple and practical ideas micro-firmsRead More