Genre: Six Sigma


The Six Sigma Way

When the stakes are really high and the future of your department or organization rests in the balance, the Define stage of a DMAIC process takes on extra importance. Writing down a few customer requirement statements simply won’t cut it. You have to be much more rigorous in your investigation of customers and their needs, and in defining specific requirements. If your team is in this situation, you will want to investigate Quality Function Deployment (QFD), a method that moves from highly specific customer requirements to what needs to happen in the process to make sure those needs are met.

Genre: Continuous Improvement, DMAIC, Six Sigma

Six Sigma for Small Business

You’ve probably been thinking about potential projects for a while. I would be willing to bet that you’ve already identified a few chronic problems you would like to investigate and improve. But there are some important criteria you should consider for choosing Six Sigma projects – selecting the most obvious is not always advisable, and every business scenario is not a potential “project”.

Genre: Six Sigma